Olive ships to 194+ countries. Orders $75 and more ship free in the continental USA.
We value our customers and we want to do everything in our power to make your shopping experience both pleasurable and efficient. We do our best to answer you within 24 hours or less. If you have any questions about our products or are seeking advice or information about a particular product, please feel free to contact us.
If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on My Account, signing in and selecting Order History. Here you can view your orders and track shipments. If you checked out as a guest, you will not have access to your order history. Feel free to email or call us for shipping information.
Once you click the "Submit Order" button, the fulfillment process begins. If your order has not yet shipped, we are happy to accommodate any changes within 24 hours of submitting your order. If your order has already entered the shipping process, it cannot be changed or cancelled.
Olive stocks everything with few exceptions which are noted in the item description. However, if you order an item that is out of stock we will take one of two courses of action. If the item is due to arrive within 5 business days, we will hold back your order and send it when we have the item in stock. This helps us to minimize our carbon footprint and reduce the environmental impact of extra packaging. If this is the case you'll be notified through email. If the item is due to arrive beyond 5 business days, we will send out the balance of your order and then send the additional item to you when it is in stock at our expense.
If you choose an air express shipping method like USPS Express Overnight Delivery or Fedex 2nd Day Air and an item or items are out of stock, we will ship what is available immediately, and the remaining items will be shipped via Fedex Ground or Post Office Priority Mail when they are back in stock. If the shipment is 4 pounds or less your ship method will be Post Office Priority Mail, if it is more than 4 pounds it will ship via Fedex Ground.
Your credit card will be charged for the full order at the time of your purchase. Should you not want the order to be processed in this way, please contact us and we will arrange to cancel the outstanding item and credit your account.
If you have a valid promo code, make sure to read the exclusions and instructions carefully. Please pay careful attention to the offer’s start and end dates. Promo codes must be used at time of purchase and cannot be combined. Promo codes cannot be applied after the transaction is complete. Items returned in which a coupon code was applied, will receive the full value the item less the value of the promotional code. In other words, what you actually paid for the item.
Sales tax is charged only on orders sent to destinations within the state of Texas.
By purchasing an Olive eGift card, you agree to and accept the following conditions:
Yes, we can wrap for you! For $5.00 per item we'll make it look very special! Just check the box next to "Gift Wrap this Item" on the item's description.
Olive ships via UPS or United States Postal Service (USPS). Olive uses "Best Price Shipping" to find the quickest and most affordable shipping & handling options for your order. Each order is calculated individually, factoring in the weight, size, and destination of your order. On the Checkout page you will be offered Shipping Method choices and their prices. Oversized and overweight packages may incur additional charges.
Free Shipping applies to orders shipped within the contiguous 48 states - no APO/FPO, Alaska, Hawaii, Puerto Rico or International orders.
All Free Shipping orders will be sent via Standard Ground Service which may take up to 8 business days in transit, plus 1 to 2 days for order processing [not including Sundays]. If you need the order urgently, we suggest you upgrade to expedited shipping.
Once your order ships you will receive a confirmation email with a USPS or UPS Tracking Number. Olive is not responsible for packages lost or stolen after delivery.
Shipments to countries outside of the U.S. may incur delay due to handling of duty and customs. Duty charges are always the recipient's responsibility. Most countries charge customs duties and tax on items shipped from the U.S. Please check with your country's customs department for more information about these charges. These duties are NOT included in the item price or shipping charges. Duties and taxes are usually collected by the shipping company.
Olive proudly supports shipping to Military APO/FPO addresses via USPS Priority Mail.
Shipping and handling for all beds and other oversized items may require additional shipping charges. We will contact you if there will be any additional shipping fees.
On rare occasion items may be shipped directly from a product manufacturer or by a third party. You may receive separate shipments of your order if this occurs.
In keeping with our mission to help preserve the planet, Olive reuses shipping cartons and packing materials. If your shipping carton arrives looking like it's been used before-it probably has! New boxes and mailing envelopes are made of recycled post-consumer materials. Tissue paper used is made from recyclable content. We also use corn-based, biodegradable peanuts to help protect your order during shipping.
We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you wish to make a return, we will be happy to help you.
Please send all returns to:
If you have any questions or concerns, feel free to contact us at email@example.com or call 1-877-OLIVE-55.
We cannot process exchanges at this time. The original item(s) must be returned and a separate order placed for any new merchandise; placing the new order at the same time as you send the return will ensure that you receive the item(s) you desire.
Feel free to give us a call and we'll help you through the process. We'll have to charge you for the new item at that time but once we receive your returned item, we'll credit your account for the amount of the return.
Please measure your pooch accurately; carefully proofread any names/information on engraved items as custom orders cannot be cancelled, exchanged or returned. Please note that tags and some custom-made items ship directly from our designers, so they may exceed standard ship times.